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Consumer Rights and Disputes

If you purchase a product or service, the business you buy it from is legally obliged to ensure the relevant goods are fit for purpose or that the services supplied comply with all trading standards regulations.

As a consumer, you are protected under the Consumer Rights Act 2015, which became law in 2015, and replaced three major pieces of consumer legislation: the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act.

The purpose of the updated Consumer Rights Act was to modernise and strengthen consumer law, while giving clearer shopping rights to the consumer.

Under the Consumer Rights Act 2015, products should be:

Of satisfactory quality.
Fit for purpose.
As described.

If anything you buy falls below these standards, consumers have the right to seek certain forms of redress.

How Do I Make a Consumer Rights Claim?

All businesses should have a clear complaints policy which you should follow in the first instance if you believe that a service or product you have received was not as expected or for non-delivery of goods bought online.

Businesses should respond by either:

Issuing you with a full or partial refund.
Improving upon the poor service.
Fixing or replacing a faulty product.

Consumer Disputes Solicitors

If you have made a complaint that has been ignored, and the business has refused to solve the problem, the next step will be to seek legal advice.

A consumer rights dispute can arise if a business fails to try and resolve a complaint regarding a product or service.

Consumer disputes can arise for several reasons, including:

Faulty electrical goods.
Non-delivery of goods purchased online.
New motor vehicles that have a fault.
Non-completion or poor-quality work from tradespeople.
Warranty disputes for products or services.
Insurance claims or coverage disputes.

At Larcomes, we have a specialist Consumer Law and Disputes team, who can act for both claimants and defendants, and is experienced in assisting clients in all consumer rights disputes.

You will receive logical and clear advice from the outset, helping you to reach a favourable solution. We have been able to settle many disputes without resorting to litigation procedures in most instances.

Our clients have included a variety of consumers, customers, retailers, contractors and builders.

Our experienced consumer dispute solicitors can guide you through the various options available and advise on the most appropriate course of action, offering support and guidance throughout.

Consumer Rights Solicitors Legal Service

Our consumer law team provides legal advice on consumer rights including:

Dispute resolution.
Contract review.
Terms and conditions review.
Product liability claims.
Motor industry claims.

How Our Consumer Disputes Solicitors Can Help

Our team of consumer rights solicitors in Portsmouth, Waterlooville and Fareham are specialists in consumer law and can advise on the best way to resolve your dispute in a timely and cost-effective manner.

Where possible, we will help you avoid going to court.

It is important to note that if your claim has a value of less than £10,000, even if you are successful, you are unlikely to recover your legal costs from your opponent.

Our experienced consumer solicitors have the necessary experience to protect your consumer rights and to guide you through the process.